Remote Access Troubleshooting
- Username and Password
TAMUT Faculty and Staff - The username and password
is the same as your network login.
TAMUT Students - The username and password is the
same as your network login.
TC Faculty and Staff - The username and password
is your campus email login.
TC Students - The username and password is your
- Security Software
Third party security programs, such as Zone Alarm, Norton System
Works or Norton Internet Security, Norton Personal Firewall,
Symantec Desktop Firewall, etc, have been known to cause
problems. Disable these programs and try again.
enabled. To enable:
6.0 - Tools / Internet Options / Advanced / Java [Sun]
Netscape 6.2 - Preferences / Advanced / Enable Java
Cookies must be
here to test for cookies.
For help enabling
cookies, click here.
and Netscape are supported. Other browsers may not work
equally well. Some ISPs use their own versions of Internet
Explorer (such as AOL or Prodigy). Sometimes these
browsers can present a problem. As an easy workaround, connect
to the Internet using the software provided by the ISP, minimize
the browser session and then launch Microsoft Internet Explorer
- Pop-Up Blockers
vendors use pop-up windows when clicking on a link.
Pop-up blocker software prevents these windows from opening.
Disable pop-up blocker software.
- Web Accelerators
Some ISPs, (NetZero,
Google Web Accelerator, Roadrunner, and others) use Web
accelerator software to increase download speed. This has
been known to cause problems. Disable Web accelerator software.
- Database Error
If you receive the following error:
To allow /login?url=http:/www.SomeDatabaseName.com/
to work, your EZproxy administrator must first authorize this
within the ezproxy.cfg file.
Within this database's section of the file, the following line
must be added:
The EZproxy server must then be restarted to make this change
Database vendors periodically change their configuration.
Please copy and paste the error in our
Feedback page. This is a simple fix; but we must know
about it in order to rectify the problem.
For help or to report problems please contact Arthur
Arthur.Christy@tamut.edu or Teri Stover 223-3088 (Teri.Stover@tamut.edu).
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06/22/10 | Site
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